Frequently Asked Questions (FAQ)

Below are listed some of the frequently asked questions we receive. Please read through these and if your question is not answered, feel free to contact us and we'll get right back to you. Thank you for shopping with us!

When will my order ship?
We strive for a turnaround time of 1 business day or less, but orders can take up to 2 business days to ship, including those with expedited shipping. Orders received after 2 PM EST will begin processing the following business day. Rare exceptions may occur during peak shipping times. Please note that our business days are Monday to Friday. We will notify you if there is any delay. Shipments are prepared in the order they are received. Please keep in mind that your shipment will also require transit time to get from our door to yours. Please account for this when placing your order. Once your order ships, we will email you the tracking information so that you can follow along. Transit time with our Free Standard Shipping can take between 2-7 business days but is not guaranteed. Weekends (Saturday and Sunday) and holidays are not included in transit or delivery times. For any transit delays, you will need to contact the carrier directly as we have no control over the package once it leaves our fulfillment center in Miami.

USPS Priority delays
Please note that USPS Priority transit time is typically 1-3 business days within the US, but this does not guarantee a specific delivery time. USPS Priority is NOT an expedited option because it does not offer guaranteed delivery time. If the package is delayed, a claim can only be filed after at least 15 days have passed since the shipping date. An investigation will either locate the original package or USPS will issue a refund for the value of the merchandise (insurance is automatically included up to $50 for USPS Priority packages). We are unable to ship a replacement until the investigation is complete, but you are welcome to place a reorder. Please allow USPS time to complete their investigation. Please note that we also offer UPS and FedEx shipping options.

Does QRxLabs ship Internationally?
Yes, we ship all over the world. Please look for the list of countries we ship to at checkout.

Will I receive a tracking number for international shipments using USPS First Class?
Yes, but international shipments can only be tracked as far as your local customs office. You will receive a tracking number for your shipments when using U.S. First Class mail. This tracking number will show you when your shipment arrives at a shipping facility, when it leaves U.S. Customs and when it arrives at your local customs agency. It does NOT show you any information after that point. IMPORTANT - Please note that USPS First Class International service only offers international tracking to the following countries: Australia, Belgium, Canada, Croatia, Estonia, Finland, Germany, Great Britain and Northern Ireland, Hungary, Israel, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, and Switzerland.

You will have to contact your customs office for more details if required. Customs agencies around the world handle things very differently. It is completely normal to expect a transit time of 15-40 days.

Broker fees for international shipments
Please note that our shipping fees do not include customs clearance, broker or duty fees or any other taxes or fees levied at destination before delivery. QRxLabs is not able to charge for those fees when your order is placed because those are determined when your package reaches your country. You will be notified by your local postal authority, customs or the carrier if any additional payment is required.

What forms of payment do you accept?
We accept online payments through Visa, Mastercard, Discover, American Express, Diner’s Club and ApplePay.

Can I change my order?
Please contact info@qrxlabs.com as soon as possible if you need to modify your order. We will do our best to accommodate your request however, there is no guarantee that any changes can be made once an order is placed as orders often move very quickly through our fulfillment process.

Can I cancel my order?
Please contact info@qrxlabs.com as soon as possible if you need to cancel your order. We will do our best to accommodate your request however if your order is already marked as shipped and you do not wish to keep the products anymore, then you will need to open a return request once you receive the order.

I’d like to return some products

We accept returns within the first 30 days after receiving the products. Please send your returns to:
QRxLabs Returns
2279 NW 102nd Place
Doral, FL 33172

Please include your complete name and order number. You will receive a full refund, minus shipping if you selected a paid shipping option.
In the unlikely event that a product arrived damaged, you should contact us at info@qrxlabs.com within 48 hours of receipt. The order number and photos of the issue, defect or damage should be included in the email.

How long will it take to process my return and receive a refund?
Once your return has been received, your refund will be issued within 5 business days. You will receive an email confirming your refund. Please note that depending on your financial institution, it may take an additional 2-5 business days for the credit to post to your account.

Can I exchange my product?
If you wish to exchange a product, please send us an email to info@qrxlabs.com. Exchanges are only accepted for new, unopened products.

My items arrived damaged, what should I do?
Please contact us within 48 hours of receiving the order at info@qrxlabs.com Please provide us with your order number and some photos of the damages.

I received incorrect items, what should I do?
Please contact info@qrxlabs.com within 48 hours of receiving the order, so that we may resolve the issue for you. Please provide us with your order number along with a photo of the incorrect item you received.

I refused my delivery and would like a refund
Please note that outbound shipping fees on refused deliveries will not be refunded. Please allow up to 5 business days for your refund to appear once we process the returned package. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

My package’s tracking number is not showing any movement, what do I do now?
For domestic orders, the package can only be considered lost if there has been no movement for the last 10 business days. Please send an email to info@qrxlabs.com if your shipment shows no movement on the carrier's tracking information system.

I put the wrong address on my order
Please be careful when entering your shipping address. QRxLabs will not be responsible for orders shipped to an incorrect delivery address provided by the customer. If you notice that you made a mistake on the shipping address, please send an email immediately to info@qrxlabs.com.

How can I find information about a product?
Product details can be found on the product page on our website but if you have questions that are not addressed on our website, please free to email us at info@qrxlabs.com.